Core Values
Our core values define what is important to us and guide the way we conduct business.
Our core values define what is important to us and guide the way we conduct business.
We are committed to promoting and maintaining best practices in our everyday operations and we expect the highest standards of conduct from all staff, whether based at the headquarters, in representative offices or in country offices.
We strive to uphold these values at all times.
Explore our values
PASSION
We are committed to achieving change for the most vulnerable
We have high expectations of ourselves. We hold ourselves and each other to account.
VOICE
We embrace equity, diversity and inclusion
We listen to and learn from each other. We are respectful and appreciative. We have a climate of openness and trust.
INNOVATION
We seek new solutions to problems
We embrace healthy risk-taking. We are willing to think and act "outside the box". We invest in learning. We are ambitious, open and curious.
INTEGRITY
We are honest and transparent
We deliver on our promises. We have consistently high standards of conduct. We aim to respect the environment and planetary boundaries.
TEAMWORK
We work together as ONE GAIN
We care about each other. We are good allies. We invest in relationships.
HUMILITY
We celebrate success but learn from our mistakes
We recognise our limitations as well as our strengths. We aim to listen to and serve our stakeholders.
Complaint
Our values and associated behaviours are set out in our Code of Conduct. We expect our staff to abide by these at all times.
If you have a complaint about a member of GAIN staff whose behaviour you consider to be in breach of our Code of Conduct, please contact us at the following email address: [email protected] or fill in the form below.
Concerns can also be raised by using our 24/7 Safecall service. All reports are treated in complete confidence by an independent team. Your name will not be disclosed without your consent, and you can choose to remain anonymous if you wish.
We have a zero tolerance policy where there is evidence of fraud, a conflict of interest, sexual misconduct, bullying, or safeguarding breaches involving a vulnerable person.
Your complaint will be taken seriously and investigated where relevant. We have and will take disciplinary action where appropriate.